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Job Description:
Referral Coordinator Job in Wichita, KS – Physical Therapy by Phoenix is seeking a detail-oriented and organized Referral Coordinator to join our growing team. This full-time position plays a vital role in ensuring a seamless referral process, supporting both patients and providers through efficient coordination and communication.
As a Referral Coordinator, you will be responsible for managing patient referrals, verifying insurance information, and ensuring timely scheduling of care. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment and enjoys contributing to a positive patient experience.
Employment Type: Full-Time
Compensation: $16 – $18 per hour
Qualifications:
- High school diploma or equivalent required; Associate’s degree or higher preferred
- Previous experience in a healthcare setting, preferably in referral coordination or patient scheduling
- Knowledge of insurance plans, authorizations, and medical terminology
- Proficiency with electronic health record (EHR) systems and Microsoft Office Suite
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively within a team
Responsibilities:
- Receive, review, and process incoming patient referrals accurately and efficiently
- Contact patients to schedule initial evaluations
- Verify insurance eligibility and benefits related to referrals
- Coordinate with patients, providers, and insurance companies to obtain authorizations
- Maintain accurate and up-to-date records within the EHR system
- Communicate referral status updates to patients and healthcare providers
- Follow up on pending referrals to ensure timely scheduling and completion
- Resolve referral-related issues or discrepancies as needed
- Collaborate with clinical and administrative teams to improve workflows and patient experience
Skills:
- Strong communication and active listening skills
- Basic reading, writing, and computer proficiency
- Willingness to learn and adapt to new systems and processes
- Problem-solving and critical thinking abilities
- Comfort working extensively on the phone
- Ability to work effectively in a team environment
- Service-oriented mindset with a helpful attitude
- Effective time management and organizational skills
- Comfort using standard office equipment and technology
Benefits:
- Competitive hourly pay ($16 – $18 per hour)
- Three weeks of paid time off (PTO)
- Six paid holidays annually
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan
- Life insurance and short-term disability coverage
- Supportive team environment with opportunities for growth
